Product Life Cycle Policy
Overview
Generally speaking, products have a certain life cycle and will withdraw from the market with time going on owing to market saturation, latest technological developments, and other factors affecting the replacement of new products. Taking this into consideration, we have set out below Ruijienetworks' end-of-life policy to help customers complete the migration of the products and better protect the customer's investment in our technology platform.
The general policy guidelines are:
1. As a general rule, Ruijienetworks will inform customers the products’ end-of-sale date one month in advance. The affected products cannot be ordered after the end-of-sale date. To learn more about the discontinued product ,please visit http://www.ruijienetworks.com/fw/xw/57192.
2. In general, customers can sign a new contract of service and add new service content with Ruijienetworks for a period of 1 year from the end-of-sale date. But 1 year after the end-of-sale date, we will only accept renewing the existing contract instead of signing a new one.
3. The customers can renew the service contract for a period of 4 years from the end-of-sale date to extend the service life if a hardware repair or replacement service contract has been signed before the end-of-sale date.
4. We provided paid maintenance and support services, and accept renewing the existing service contract for a period of 2 years from the end-of-sale date for Application Software.
5. We provide paid bug fixes, maintenance releases, patching service for a period of 2 years from the end-of-sale date for Operating System Software.
6. We provide paid technical assistance for a period of 3 years from the end-of-sale date for application software issues. Software supports are set forth below :
a. Consultation on the installation and usage of software, as well as remote assistance in fault diagnosis.
b. On-Site support for software installation, debugging, replacement, troubleshooting and software updates;
c. Other services that are included in the contract.
7. We provide paid Operating System software and hardware support for a period of 5 years from the end-of-sale date , hardware supports are set forth below :
a. Consultation on the installation and usage of equipment, as well as remote assistance in fault diagnosis.
b. On-Site support for equipment installation, debugging, replacement, troubleshooting and software updates;
c. Other services that are included in the contract.
8. Spares or replacement parts for hardware will be available for a period of 5 years from the end-of-sale date.
a. If the discontinued product is not available for replacement or repair, Ruijienetworks reserves the right to satisfy the support requirement by replacing the discontinued product with substantially equivalent hardware.
b. Support for discontinued products is only provided to customers who have purchased a maintenance contract, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty.
The end-of-life milestones and Ruijienetworks commitments are presented in Table 1.
Here is an explanation for some of the terms that we have used in this notice:
End of Product Life Cycle: A process that guides the final business operations associated with the product life cycle. A series of things make up the end-of-life process, such as technology, products milestones and activities. The product will be eliminated and no longer be sold, manufactured, improved, repaired, besides that, there is no maintenance or support on the products at the end of the product life cycle.
End-of-sale date: The last date to order the product through typical sales channels. The product is no longer available for purchase and is removed from all price lists after this date.
Hardware: The physical product and its physical components.
Software Maintenance support: Ruijie may release some software maintenance for the products’ software version Bug. Since then, Ruijie network engineering department will no longer develop, offer maintenance or test the products’ software after the period of time.
